FAQ (Frequently Asked Questions)


General


Search Engine Optimization



General

Do you offer dial-up Internet access?

No, we are not an ISP (Internet Service Provider). You will need to contact your local Internet access provider for dial-up or high-speed access.

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Can I access my domain without the www?


Yes, you will be able to access the domain name with or without the www in front.

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Can I register my domain through you?

Yes, we register domains on your behalf. All registrations are created with you as the domain owner. If you setup an Advanced or Premium Web-hosting account, we will register or transfer a domain name as part of the setup fee. All domains hosted at Toronto Web Services are setup in the format: "www.yourdomain.com"  (as opposed to "www.torweb.com/yourdomain" ).

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Can I transfer my existing domain to you?

Yes. When placing an order, be sure to specify that you are requesting a transfer instead of a new domain. It typically takes 24-72 hours for the change to become active.

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How can I use my domain?

You can use your account for commercial purposes excluding Adult sites. Please check our Terms and Conditions for restrictions.

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Can I upgrade from one plan to another?

Yes - at any time. The difference is simply pro-rated to the end of your contract. Please contact us at for more information.

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Do you offer technical support to customers?

Yes, we encourage our customers to contact us at support@torweb.com with any technical questions or concerns about their website.

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What are your contract and payment terms?

Please view our Terms and Conditions here.

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How do I place an order?

You can place an order directly from our website 24 hours a day or by emailing:

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How long does it take to setup my account?

Your account is usually within a few hours of receiving your order. Once an account is setup, an activation notice will be sent out to you via email including a user ID, password, and FTP/admin instructions.

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Search Engine Optimization

Why is SEO so costly? How do you explain services that offer to submit my website to 1000’s of search engines?

Due to the time and expertise it takes to position a website in the rankings, and due to amount of time it takes to keep up with the almost daily changes in the Search Engine industry, professional SEO services are more expensive than simple "Search Engine Submitter" services (i.e. services that just submit your URL to a Search Engine).

Professional SEO is more costly than url submission services, but it is the best long-term solution. Companies normally make up the cost of optimization through increased website traffic, qualified visitors and promising sales leads on an ongoing basis. 

Our targeted, business-focused approach is what separates
our service from other search engine submission services that offer only basic Metatag/keyword generation.

We focus on increasing the ranking of your pages by individually optimizing your website for search engines. We get the best results by editing your pages to increase their popularity and business-centric characteristics, then help determine keywords for submission to the major search engines and directories.

Focusing on how your target customer expects to find your business on the Web and the keywords that they type into a Search Engine is a vital part of the SEO process.

Professional Search Engine Optimization is a time-consuming and challenging process. We have had proven successes in  SEO, ranking our clients at the top of the engines for keywords important to their business.

Surf to our online marketing section to learn more.

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Why is SEO so complicated?

When the Web was smaller and there were only a handful of basic search engines, Search Engine Optimization was much simpler and less expensive. At that time, just adding metatags your website could lift your site to the top of some search engines. Now, there are hundreds of thousands of new websites submitted daily, resulting in a constant downward pressure on newly ranked websites. 

Also, Search Engines are now far more sophisticated, changing their ranking criteria every month in order to provide more relevant results to their users and to thwart search engine spammers. What works in this month will likely be obsolete next month.

Search Engine Optimization is trickier and more time-consuming than it every was - but it still works. And it is one of the most cost efficient ways of marketing your business on the Web.

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How do we determine a SEO price?

Because Professional SEO is dynamic and unpredictable, we find the best way to determine price is by basing it on the complexity of the website and the type of business (competitive businesses are usually harder and more expensive to optimize). We also examine the number of key phrases a client has and how their target customer expects to find them on the Web.

As the nature of Search Engines /directories changes constantly and it can take some time to index your website, there is an ongoing effort to get your website on page one and keep it there.
We find that clients often have the best results by having their websites re-evaluated and re-optimized on a monthly basis.

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How long do I have to wait to see results?

Search Engines and Directories can take up to 6 months to register your domain.

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For more information, please contact us directly:
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